Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure my plants arrive safely?
We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage during transit, ensuring your plants arrive healthy and hydrated.
What is your return policy for garden furniture?
We offer a 30-day return policy on all garden furniture. Items must be in their original packaging and unassembled condition to qualify for a full refund.
Do you offer international shipping?
Currently, Willowbrook Garden Centre ships exclusively within the continental United States and Canada to ensure the health and viability of our live plant inventory.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your outdoor plants covered by a guarantee?
Yes, all our perennial plants come with a 6-month hardy growth guarantee. If your plant fails to thrive despite proper care, we will provide a replacement or store credit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger furniture purchases.