Returns & Exchanges

At Willowbrook Garden Centre, we want you to be completely satisfied with your home and garden purchases. If an item isn't quite right, we offer a straightforward 30-day return policy for most unused products.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging, unused, and within the 30-day return window from the date of purchase.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Authorization number.

• 3.
  Secure Packaging

  Carefully pack your items to prevent damage during transit and include your proof of purchase inside the box.

• 4.
  Ship and Track

  Send your package to our garden centre using a tracked courier service and allow 5-7 business days for your refund to be processed.